User Agent Parser API + Intercom Integration

Why connect them

The User Agent Parser API in Intercom.

Intercom connects businesses with customers through messaging. Integrating APIs with Intercom enables intelligent lead qualification, automated data enrichment, and context-aware conversations. Give your team the data they need instantly.

What you can build

Workflows worth wiring.

Validate visitor email addresses before starting conversations

Enrich lead profiles with company data from business APIs

Score conversations based on external data signals

Automatically tag users based on their domain or company type

Templates

Ready-made ideas.

New conversation started Parse user agent → tag conversation

Enrich conversations with device data

When a new Intercom conversation starts, parse the visitor's user agent and tag the conversation with browser.name and os.name.

New user created Parse user agent → update user attributes

Detect bot visitors in Intercom

Parse the user agent of new Intercom users and update their profile with isMobile and isBot attributes for segmentation.

Setup

Connect it in a few steps.

Set up with Zapier

1
Set the trigger. Create a Zap with Intercom as the trigger app and "New conversation" as the event. Connect your account.
2
Add the API action. Add APIVerve as the action, select the User Agent Parser API, and map your trigger data to the request.
3
Send it back. Add a second Intercom action for "Create user" and map the returned fields (like ua) into it.
4
Test & turn on. Test the Zap with real data to confirm the mapping, then turn it on.

Set up with Make

1
Add the trigger. Create a scenario and add a Intercom module set to "New conversation". Authenticate your account.
2
Call the API. Add an HTTP module pointing at api.apiverve.com/v1/useragentparser with your x-api-key header. Pass the trigger's data as the input.
3
Parse & map. Add a JSON module to read the response, then a Intercom module for "Create user". Map fields like data.ua into place.
4
Activate. Run once to confirm the mapping, then switch the scenario on and set its schedule.

Set up with n8n

1
Add the trigger node. Start a workflow with a Intercom trigger node for "New conversation" and connect your credentials.
2
Add an HTTP Request node. Point it at api.apiverve.com/v1/useragentparser using Header Auth (x-api-key). Feed in the trigger data.
3
Map with expressions. Add a Intercom node for "Create user" and reference the response with expressions such as {{ $json.data.ua }}.
4
Execute & activate. Execute manually to verify, then activate the workflow for production.

The payload

What Intercom receives.

ua"Mozilla/5.0 (Windows NT 6.4) AppleWebKit/537.36.0 (KHTML,…"

browsername, version, major

enginename, version

osname, version

device

cpu

User Agent Parser API + Intercom